Quilters Question Time

Terms and Conditions (v2.0)

Version 2.0 · Effective date: 21/10/2026

1. About us and these terms

1.1 We are Quilters Question Time Ltd, trading as "Quilters Question Time" and "Dressmaking with Philippa" ("we", "us", "our"). Our company details are in clause 27.

1.2 These terms apply to everyone who uses our Service, wherever they live. Please read them before you buy. We send a copy with your order confirmation email, and the current version is always on our website. They are available in English only.

2. Definitions

2.1 In these terms:

• "Consumer" means an individual acting wholly or mainly outside their trade, business, craft or profession.
• "Business User" means anyone who is not a Consumer, including teachers, shops and guilds buying for business purposes.
• "Content" means information of any kind, including posts, comments, images, photos, audio, video, course materials, patterns, adverts and messages.
• "Service" means our website, membership, video library, community areas and any related software and services.
• "Subscription" means a paid annual membership.
• "User" or "you" means any person or organisation using the Service.

3. Who can use the Service

3.1 You must be 18 or over to create an account or buy from us.

3.2 Some clauses apply differently to Consumers and Business Users. Where that is the case, the clause says so.

4. How you order and when the contract starts

4.1 Your order is an offer to buy access to the Service.

4.2 Before you pay, our checkout shows the price, the currency, the length of your membership and when it ends. You can correct mistakes before you click "Pay Now" or the equivalent button.

4.3 The contract starts when we send you a confirmation email. That email includes these terms and, where you gave it, your consent to immediate access under clause 5.2.

5. Your right to cancel (UK and EEA Consumers)

5.1 If you are a Consumer in the UK or the European Economic Area, you can cancel within 14 days of the day the contract starts, without giving a reason.

5.2 Our videos are digital content, so most members want to start watching straight away. At checkout we ask you to confirm that you want access to begin immediately and that you understand you will lose your right to cancel once access begins. If you give that confirmation, we record it in your confirmation email. If you do not, your access starts when the 14-day period ends.

5.3 If you live elsewhere, you keep any cancellation rights your local law gives you. Nothing in these terms reduces them.

5.4 Paying a renewal invoice starts a new contract, so this clause 5, including the immediate-access choice in clause 5.2, applies again to each renewal. Instructions and a model cancellation form are at the end of these terms.

6. Annual membership and renewal

6.1 Membership runs for 12 months from the date you join, and you pay the annual fee in advance at checkout. Plans, prices and what each includes (including the number and timing of videos) are shown on our website.

6.2 Membership does not renew automatically. We never take a payment without your action and do not store your card details for future charges.

6.3 When your membership year ends, we will email you an invoice to renew for a further 12 months at our price then in force. The invoice is an offer to renew, not a debt you owe.

6.4 You have 14 days from the invoice date to pay. Your access continues during those 14 days.

6.5 If the invoice is not paid within 14 days, your membership ends and your access stops. You owe us nothing further and do not need to tell us you are leaving.

6.6 You can end your membership early by emailing us. You keep access until the end of your membership year. Other than under clauses 5, 16, 17 and 22, you will not receive a refund for the unused part of the year.

6.7 If you pay a renewal invoice after the 14 days, we may, at our discretion, restart your membership for 12 months from the date we receive payment.

6.8 We send renewal invoices to the email address on your account, so please keep it up to date.

7. Prices and payment

7.1 Prices are as shown on our website when you order. Checkout shows the currency you will be charged in.

7.2 Prices include UK VAT. If you live outside the UK, the price shown at checkout includes any VAT, GST or sales tax we must collect for your country.

7.3 Payments are processed by Stripe or PayPal. We never see or store your full card details. Their own terms and privacy notices apply to how they handle your payment.

7.4 If your bank or card provider converts currency or charges overseas fees, those charges are between you and them.

7.5 Renewal invoices can be paid by card through Stripe, or through PayPal, using the payment link in the invoice.

7.6 If a payment fails at checkout, your order is not complete and no contract is formed.

7.7 If you think a charge is wrong, please contact us first so we can put it right. If you raise a chargeback without good reason, we may suspend your account while it is resolved.

7.8 If we have made an obvious pricing error, we will tell you before supplying the Service and you can choose whether to continue at the correct price or cancel for a full refund.

7.9 We may change our prices. A change applies only to your next renewal invoice, never to a membership year you have already paid for.

8. Discount codes

8.1 Discount codes apply only to the account they were issued to, cannot be exchanged for cash and cannot be transferred. Unless we say otherwise, a code can be used once, on new online orders only, cannot be applied to past orders and expires after 12 months. Only one code can be used per order unless we state otherwise.

8.2 We may refuse a code we reasonably believe is being misused. Codes may carry their own conditions, set out when they are issued. We may withdraw or change a code at any time, but this will not affect an order already placed.

9. Changes to these terms

9.1 We may update these terms to reflect changes in law, in the Service or in how we run our business. We will give at least 30 days' notice of any significant change by email and on our website, unless a change is needed sooner to comply with the law or deal with a security risk.

9.2 If a change is to your disadvantage and you do not accept it, you can end your Subscription before it takes effect and we will refund any unused part of a prepaid period.

10. Your licence to use the Service

10.1 We give you a personal, non-transferable licence to use the Service on devices you own or control, for as long as your contract runs and in line with these terms.

11. Acceptable use

11.1 You must not:

1. break any law, regulation or code of conduct;
2. upload Content, or behave in a way, that is defamatory, threatening, harassing, invasive of privacy, offensive, hateful, discriminatory, obscene, sexual, promotes self-harm, or is misleading, abusive or deceptive;
3. upload Content that infringes anyone's intellectual property or other rights;
4. share someone else's personal information without their explicit consent, or any personal information about a child;
5. impersonate anyone, phish, scam, or send spam, chain mail or pyramid schemes;
6. use the Service to compete with us or to run a similar service for others;
7. share your login, or let anyone else use your account;
8. disrupt the Service, including through viruses, bots, denial-of-service attacks or bulk messaging;
9. access any part of the Service or our systems without permission, or intercept or alter communications to or from it;
10. get around any security feature or any feature that limits copying, downloading or recording;
11. scrape, harvest, record, screen-capture or download Content except through tools we provide;
12. do anything that spoils other members' enjoyment of the Service; or
13. help or encourage anyone else to do any of the above.

11.2 You must follow any community rules on the Service, follow reasonable instructions from us, and keep your contact details accurate and up to date.

12. Content you post

12.1 You own the Content you post and you are responsible for it. You confirm you have every right and permission needed to post it.

12.2 You give us a worldwide, non-exclusive, royalty-free licence to host, display, copy and adapt your Content for the purpose of running and promoting the Service. This licence ends when you delete the Content or your account, except for copies other members have already shared or that sit in routine backups.

12.3 We may remove or restrict Content, and may share it with the police, other authorities or a complainant, where it is reported to us, where we reasonably believe it breaks these terms or the law, where we need to protect anyone, or where the law requires it. Where it is reasonable to do so, we will tell you why. You must not re-post removed Content.

13. Reporting content and appeals

13.1 We do not check every post before it appears. If you see Content you believe is illegal, harmful or in breach of these terms, report it using the reporting option on the Service or by emailing us with a link and a short explanation.

13.2 We review reports promptly. We remove illegal Content as soon as we become aware of it, and may suspend or close accounts that post it.

13.3 If we remove your Content or restrict your account and you think we got it wrong, email us within 14 days explaining why. We will review the decision and reply.

13.4 You can also use any blocking tools on the Service and, where appropriate, contact the police or other services for help.

14. Other people's services, adverts and links

14.1 The Service may show other businesses' products, adverts or links to other websites. We do not endorse them and are not responsible for them. You use them at your own risk.

15. Your account

15.1 Your account is for your personal use and cannot be transferred. Keep your login details confidential and tell us straight away if you think someone else has accessed your account. You are responsible for activity on your account unless it happened through our fault.

16. Availability and changes to the Service

16.1 We work to keep the Service running smoothly but cannot promise it will always be uninterrupted or error-free. We may pause it for maintenance, repairs, improvements or technical reasons, and will try to give notice of planned downtime.

16.2 We may update or change the Service. If a change significantly reduces what you have paid for, we will tell you and you can end your Subscription and receive a refund for any unused prepaid period.

16.3 If the Service is unavailable for more than 7 days in a row for reasons within our control, Consumers can ask for a pro-rata refund or credit for that time.

16.4 Using the internet always carries some risk, and we cannot guarantee that any technology is completely secure.

17. Your rights as a Consumer

17.1 If you are a UK Consumer, the Consumer Rights Act 2015 says digital content must be of satisfactory quality, fit for purpose and as described, and that services must be provided with reasonable care and skill. If something is faulty, you are entitled to a repair or replacement and, if that is not possible or fails, a price reduction of up to the full amount.

17.2 If digital content we supply damages your device or other digital content, and that happened because we did not use reasonable care and skill, we will repair the damage or pay you fair compensation.

17.3 Consumers outside the UK keep any mandatory protections given by the law of the country where they live. For more on UK rights, visit Citizens Advice or your local Trading Standards service.

18. Our responsibility to you

18.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for your legal rights as a Consumer, or for anything else the law does not allow us to limit.

18.2 If you are a Consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, loss caused by your own breach of these terms, or loss relating to any business you run.

18.3 If you are a Business User:

1. our total liability for any act, omission or connected series of them is limited to the fees you paid us in the 12 months before the event;
2. we are not liable for loss of profits, revenue, contracts, business, anticipated savings, goodwill or reputation, loss of or damage to data, or any indirect or consequential loss, even if we were told it was possible;
3. all terms implied by statute or common law are excluded to the extent the law allows; and
4. these terms are the entire agreement between us, and neither of us has relied on any statement not set out in them. This does not affect liability for fraudulent misrepresentation.

18.4 If you are a Business User, you will compensate us for claims and losses arising from your use of the Service or your breach of these terms.

19. Intellectual property

19.1 All material on the Service, including videos, course materials and patterns, belongs to us or our partners and licensors.

19.2 You may watch and use this material for your own personal, non-commercial use, to make quilts and garments for yourself and as gifts.

19.3 You may sell finished items you have made yourself from our patterns in small quantities, provided you credit Quilters Question Time as the pattern source. You must not sell, share or reproduce the patterns themselves or use them for mass production. [Client to confirm this policy.]

19.4 Otherwise, you must not copy, share, publish, post online, sell, adapt, record, teach classes from or take extracts from any material without our written permission. You must not remove or change any copyright notice or credit.

19.5 You must not scrape, harvest, frame or deep-link to any Content, or use any Content to train, fine-tune, test or feed artificial intelligence or machine-learning systems, without our written permission.

20. Privacy

20.1 We handle your personal information as described in our Privacy Policy, in line with UK data protection law. Our payment processors, Stripe and PayPal, handle payment data as independent controllers under their own privacy notices.

21. Events outside our control

21.1 We are not responsible for failing to perform, or delaying performance, because of events outside our reasonable control, including failures of third-party platforms or telecommunications, cyber attacks, extreme weather, epidemics and pandemics. We will tell you as soon as we can and take reasonable steps to limit the effect. If the delay is long, Consumers can end the contract and receive a refund for any unused prepaid period.

22. Ending or suspending the contract

22.1 You can end the contract at any time under clause 6.6.

22.2 We may suspend or end your access, or restrict part of the Service, if:

1. you seriously or repeatedly break these terms;
2. payments are unpaid or unjustifiably charged back;
3. we reasonably need to in order to protect you, other members or us;
4. the law, a regulator or a court requires it; or
5. you, or someone acting for you, abuse or threaten our team or other members.

22.3 Where it is reasonable to do so, we will give you notice and our reasons first, and a chance to put things right.

22.4 We may close the Service entirely, or end your contract for security, technical or operational reasons, on at least 30 days' notice. In that case, and in any case where we end the contract without your fault, we will refund any unused prepaid period.

22.5 When the contract ends, your licence to use the Service ends. Rights and liabilities that already exist are not affected, and clauses intended to continue after the contract ends will do so.

23. Transfer

23.1 We may transfer our rights and obligations under these terms to another business, provided your rights are not reduced. We will tell you if we do. You may not transfer your rights or obligations without our written consent.

24. Complaints

24.1 If you are unhappy, please email us using the details in clause 27. We aim to reply within 5 working days.

24.2 If we cannot resolve a complaint, we will tell you in writing and say whether we will use an alternative dispute resolution provider.

25. Law and courts

25.1 These terms are governed by the law of England and Wales.

25.2 If you are a Consumer, you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings there. If you live outside the UK, you keep the protection of any mandatory consumer law in your country and may be able to bring proceedings in your local courts.

25.3 If you are a Business User, the courts of England and Wales have exclusive jurisdiction.

26. General

26.1 We may send notices to the most recent email address you have given us. You can send notices to the email address in clause 27.

26.2 Headings are for convenience only. If any part of these terms is found to be unenforceable, the rest continues to apply. If either of us delays enforcing these terms, we can still enforce them later.

26.3 No one other than you and us has any right to enforce these terms, except our employees and agents in relation to clause 18.

26.4 Nothing in these terms makes either of us the agent, employee, partner or representative of the other.

27. Company information

• Company name: Quilters Question Time Ltd
• Registered in England and Wales, company number 12087692
• Registered office and trading address: 25 North Bar Without, Beverley, HU17 7AG, UK
• Email: [email protected]
• VAT number: 357 5140 94

Right to cancel ("cooling off")

This section applies if you are a Consumer in the UK or the European Economic Area and have not lost your right to cancel under clause 5.2.

Your right to cancel

1. You can cancel this contract within 14 days without giving a reason.
2. The cancellation period ends 14 days after the day the contract starts. For a renewal, it ends 14 days after you pay the renewal invoice.
3. To cancel, tell us clearly that you have decided to cancel, by email to [email protected] or by post to Quilters Question Time Ltd, 25 North Bar Without, Beverley, HU17 7AG, UK. You can use the model form below, but you do not have to.
4. It is enough to send your message before the cancellation period ends.

What happens when you cancel

5. We will refund all payments received from you for the cancelled contract.
6. We will refund you without undue delay and within 14 days of the day you tell us you are cancelling.
7. We will use the same payment method you used, through Stripe or PayPal, unless you expressly agree otherwise. You will not pay any fees for the refund.
8. If you cancel a renewal, your membership ends on the day you tell us.

Model cancellation form

Complete and return this form only if you want to cancel the contract.

To: Quilters Question Time Ltd, 25 North Bar Without, Beverley, HU17 7AG, UK · [email protected]

I/We* give notice that I/We* cancel my/our* contract for the following digital content or service: ____________

Ordered on* / renewed on*: ____________

Name of Consumer(s): ____________

Address of Consumer(s): ____________

Email address used for the account: ____________

Signature of Consumer(s) (only if sent on paper): ____________

Date: ____________

*Delete as appropriate